Policies
& terms
Your privacy is our priority. We understand that discretion is often just as important as reliability.
- Discreet Service: Your identity is protected, and your ride remains confidential.
- Professional Chauffeurs: Trained to respect boundaries and maintain the highest levels of professionalism.
- No Questions Asked: Whether you're a celebrity, a high-profile executive, or someone seeking quiet time — your ride is your space.
Rest assured: what happens in the car, stays in the car.
Your journey begins the moment you book with us. To make the process seamless, we’ve outlined clear and fair booking terms below.
🔒 Confirmation Process
Your booking is officially confirmed once we send a written confirmation. We recommend booking early, especially during peak seasons or holidays, to guarantee availability.
⚠️ Short Notice Bookings
We understand last-minute needs happen.
Bookings made within 24 hours of service will be accommodated subject to vehicle and chauffeur availability.
Our team will do its utmost to fulfill your request, but advance bookings are encouraged to ensure availability.
Plans change — we get it. Here’s how we handle cancellations:
More than 24 hours before service: No cancellation fee.
Less than 24 hours before service: A 50% charge of the total booking value applies.
Less than 12 hours before service: A 100% charge of the total booking value applies.
If we haven’t received a cancellation notice and are unable to make contact with you at the scheduled pickup time, the full booking amount will be charged.
Please ensure contact details are accurate and accessible during your scheduled pickup.
Weddings, galas, proms, or corporate events — we treat your special day with the attention it deserves.
💳 Booking Confirmation
A 50% deposit is required to secure your booking.
The remaining balance is due one month prior to your event date.
🔄 Changes & Adjustments
We know events evolve.
We will accommodate changes to your itinerary when possible, depending on availability.
Please contact our team in advance for any updates to your plans.
❗ Special Event Cancellation Terms
Deposits may be refunded based on notice period and circumstances.
Less than 30 days before your event: Deposit becomes non-refundable.
Less than 7 days before your event: Full payment is required and non-refundable.
We pride ourselves on maintaining impeccably clean vehicles for all clients.
✅ Standard Cleaning
All vehicles are professionally cleaned inside and out before every trip.
Regular cleaning and sanitization are included in your fare — no additional charge.
🧽 Special Circumstances
To protect the condition of our fleet, an additional cleaning fee of $200 may apply in cases involving:
- Excessive spills
- Bodily fluids
- Food or beverage accidents
- Illness-related incidents
We encourage passengers to treat the vehicles respectfully to avoid these charges.